Refund and Cancellation Policy

Payments for activated or consumed Services are generally non-refundable.

Once proxy traffic, bandwidth, IP resources, server capacity, dedicated infrastructure, or other network resources have been allocated or consumed, the associated charges cannot normally be refunded.

Customers are encouraged to use an available trial or testing period before purchasing a larger package or committed service.

A refund may be considered where:

• AB Networks is unable to activate the purchased Service;
• A Customer was charged more than once for the same transaction due to a billing error;
• AB Networks confirms a material billing error;
• AB Networks determines that a Service materially failed to operate as described and the issue could not be resolved within a reasonable period.

Refund eligibility is determined based on the circumstances of each request and any applicable agreement between AB Networks and the Customer.

Refunds will generally not be provided where:

• Traffic, bandwidth, or allocated resources have already been consumed;
• The Customer no longer requires the Service;
• The Customer purchased the wrong plan, location, bandwidth level, or configuration;
• A third-party website or service blocks or restricts proxy traffic;
• A specific website changes its security, anti-bot, CAPTCHA, authentication, or access policies;
• Particular IP addresses, ISPs, countries, cities, or network characteristics are no longer available;
• The Customer's account is suspended or terminated due to a violation of our Terms and Conditions or Acceptable Use requirements;
• The Customer's own software, configuration, network, or third-party service causes the issue;
• The Customer fails to complete required KYC or compliance procedures;
• Promotional, trial, custom, dedicated, or specially provisioned Services are purchased, unless otherwise agreed in writing.

Fees associated with bandwidth, traffic, requests, or other metered consumption are non-refundable once the relevant usage has occurred.

Unused balances or prepaid traffic do not automatically qualify for a refund unless otherwise expressly stated in the applicable plan, order form, or agreement.

Dedicated servers, dedicated IP allocations, reserved network capacity, committed bandwidth, custom configurations, and other specially provisioned Services may require AB Networks to reserve or purchase infrastructure in advance.

Accordingly, fees for such Services are non-refundable after provisioning has started unless AB Networks agrees otherwise in writing.

Unless a separate agreement or minimum commitment applies, Customers may request cancellation of recurring Services before the next billing period.

Cancellation prevents future renewal charges but does not normally result in a refund for the current billing period.

The Service may remain available until the end of the period already paid for, subject to the applicable Service terms.

No payment is required for a genuinely free trial unless the Customer separately agrees to upgrade or purchase a paid Service.

Trial accounts may be limited or terminated at any time in accordance with our Terms and Conditions.

Customers requesting a refund should contact AB Networks and provide:

• Company or account name;
• Invoice or transaction reference;
• Date and amount of payment;
• Service purchased; and
• Reason for the refund request.

We may request additional information necessary to investigate the request.

Approved refunds will generally be returned using the original payment method where reasonably possible.

Processing times may vary depending on the bank, payment provider, currency, and payment method.

Bank charges, payment-processing fees, currency-conversion costs, and similar third-party charges may be non-refundable where permitted by applicable law.

Customers are encouraged to contact AB Networks before initiating a chargeback or payment dispute so that billing or technical issues can be investigated.

Fraudulent or abusive chargebacks may result in suspension or termination of Services.

Nothing in this Policy limits any mandatory rights or dispute procedures available to a Customer under applicable law.

Where a Customer has signed an Order Form, Master Services Agreement, Service Level Agreement, or other individual contract with AB Networks, the refund, cancellation, and payment provisions of that agreement will take precedence over this Policy in the event of a conflict.

AB Networks may update this Policy from time to time. The current version will be published on our website together with the date of the latest revision.

For billing, cancellation, or refund requests, please contact us using the contact information provided on the AB Networks website.

AB Networks FZ-LLC
Website: abnetworks.io